Refund & Cancellation Policy

Effective Date: [Insert Date]

At M/s Golden Tools, we aim to ensure complete customer satisfaction. This policy outlines the terms for cancellation, returns, and refunds.

1. Cancellation Policy

1.1 Order Cancellation by Customer

• Orders can be cancelled within 24 hours of placement by contacting us at thechefco18@gmail.com.

• If the order has already been dispatched, cancellation will not be possible. You may proceed with a return once the product is delivered.

1.2 Order Cancellation by Us

We reserve the right to cancel any order due to:

• Unavailability of stock

• Errors in pricing or product information

• Payment issues or suspected fraudulent transactions

If your order is cancelled by us, a full refund will be processed to your original payment method.

2. Return & Exchange Policy

We offer a 7-Day Return & Exchange Policy from the date of delivery, subject to the following conditions:

2.1 Eligibility for Return/Exchange

• Product must be unused, in original packaging, and in resalable condition.

• A valid purchase invoice is required.

• Returns are not applicable for products damaged due to misuse or improper handling.

2.2 Process for Return/Exchange

1. Initiate Request – Contact us within 7 days of delivery with your order details and reason for return/exchange.

2. Approval – Our team will verify the request and provide instructions for return shipping.

3. Return Shipping – The customer is responsible for return shipping costs unless the item is defective or incorrect.

4. Inspection – Returned items will be inspected to ensure they meet our policy conditions.

2.3 Exchange Terms

• Exchanges will be processed for the same product or another item of equal value.

• If the replacement item is priced higher, the customer must pay the difference.

3. Refund Policy

• Approved refunds will be processed within 7–10 business days to the original payment method.

• Refund timelines may vary depending on the payment provider.

• Shipping charges are non-refundable unless the product is defective or incorrect.

4. Non-Returnable Items

Certain items are non-returnable due to hygiene or safety reasons. This includes:

• Customized or made-to-order products

• Products damaged due to customer negligence

5. Contact Us

📍 M/s Golden Tools

A-315, Dabua Nawada Road, NIT Faridabad – 121001, Haryana, India