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Home Shipping Policy

Shipping Policy

Shipping Policy

Effective Date: 7/7/25
Last Updated: 7/7/25

At Thechefco, we’re committed to delivering your cookware products quickly and safely. This Shipping Policy outlines how we process and ship your orders placed on our website https://chefco.in/

1. Shipping Locations

We currently ship to the following regions:

  • Domestic (within India)

  • International shipping to select countries (see list at checkout)

If your location isn’t listed, please contact our support team at support@thechefco.com to check availability.

2. Processing Time

  • Orders are processed within 1–3 business days.

  • Orders are not processed or shipped on weekends or public holidays.

  • You will receive a confirmation email with tracking information once your order has shipped.

3. Shipping Methods and Delivery Times

We partner with trusted carriers such as [Insert Carrier Name].

Shipping Method Estimated Delivery Time Cost
Standard Shipping 5–7 business days Free over ₹50

Note: Delivery times are estimates and may vary due to external factors such as carrier delays, customs processing, or peak seasons.

4. Shipping Charges

  • Shipping charges are calculated and displayed at checkout.

  • Free standard shipping is available for orders over ₹50 (domestic only).

  • International customers are responsible for any customs duties or taxes imposed by their country.

5. Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your shipment through our website or the carrier’s tracking portal.

If you don’t receive a tracking number within a few days, please contact us at support@thechefco.com.

6. Delayed or Lost Packages

We are not responsible for shipping delays caused by the carrier, weather conditions, or incorrect shipping addresses. However, we will do our best to assist you in locating your order.

If your package is marked as delivered but you have not received it:

  • Check with neighbors or your local post office

  • Contact the shipping carrier

  • Email us for support

7. Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within 3 days of delivery. Include your order number and photos of the packaging and items so we can resolve the issue promptly.

8. Contact Us

If you have any questions or concerns about your order or shipping, please reach out to us:

📧thechefco18@gmail.com
📍Insert Company Address - M/s Golden Tools A-315 Dabua Nawada Road, NIT Faridabad 121001